Highland Party Rentals is a full service rental supply store for all your party accessory needs. Below are the frequently asked questions that may help answer or address something’s that you have questions for.
Should your question not be answered below, please don’t hesitate to call and we will be happy to answer your question for you.
Frequently Asked Questions
How far in advance should I place my order?
While we carry limited inventory, equipment is rented on a first come, first served basis. For tents and larger scale events, we like you reserve as soon as you have made a decision to do so, and at least two months in advance. For smaller orders, usually a month is sufficient. However, we will do our best to accommodate your rental requirements at any notice.
Do I have to wash the dishware, cutlery and glassware?
We take care of the washing for you! You need to scrape or rinse off all excess food, the same as you would for your dishwasher at home. All dishware, cutlery and glassware must be returned sorted and in the proper containers provided. Additional charges may be applied if these instructions are not followed.
Do I have to wash the linen?
NO, please do not attempt to wash the linen! As with the dishware, all linen is washed on return whether used or unused. Simply shake out the linen to remove food or confetti debris and pack them in the nylon bags provided. Please do not pack them in garbage bags, as they will mildew over the course of the weekend. If any linen or skirting is damaged, be it from wax burns, dye, tears or other causes, additional charges will apply. Any food or wine stains are our responsibility. Please treat these, as with all rental goods, as if they were your own.
Will I be credited for equipment I return unused?
Unfortunately, no. All equipment, dishware, glassware, cutlery and linens that leave our warehouse must be washed on return whether used or not. This is for health reasons and we strictly adhere to and hope you will appreciate. It is our assurance to you that all of your rental goods are clean and sanitized for your use.
What is the cancellation policy?
On all tents reservations there is a 50% non-refundable deposit from the time of booking. On all other rental items, we ask that you give us at least seven days notice prior to the out date for a full refund with no penalty. If you give us less than seven days notice, we charge a 50% cancellation fee. If however, you have placed an order and upon delivery you decide to cancel all or part of the order, the full rental charge would apply.
When do you deliver?
When only rental items are involved, deliveries are usually made the day of or one day prior to the function. For larger scale events, and events with a tent, we may begin installation as many as two or three days prior to the function. Please make sure to speak to the facility where the items are to be delivered so they can make arrangements. Please ensure that an authorized person is available to meet our delivery staff to ensure proper placement of tents.
When do you pickup?
As we do not work on Sunday’s, we will arrange pickups for Monday or Tuesday of the following week. If you are having your event at a hall or community centre, please make arrangements to reflect this schedule.
What is the deposit amount required?
The deposit required at the time of booking is 25% on most rental equipment. A 50% non-refundable deposit is required for tents.
When is payment due?
The final payment for your rental equipment is due 7 days prior to your function. This ensures that the equipment for your function can be picked up or delivered with no delays.